Privacy Policy
At SUTRAMM (operated by MM Fashion, Delhi, India), we hold your trust and devotional journey in the highest regard. This policy details how your data is collected, used, and protected during your consultation and ordering experience.
Last updated: August 2026Zero Spam Commitment
We never sell, rent, or trade your mobile number or address to third-party telemarketers or ad brokers.
Secure Payment Verification
We never ask for or store credit/debit card numbers, CVVs, or UPI PINs. Transactions are verified via secure UPI/bank reference IDs.
Consultation Privacy
Your deity measurements, temple photos, and personal conversations on WhatsApp are kept strictly confidential.
DPDP & IT Act Compliant
Fully aligned with India's Digital Personal Data Protection (DPDP) Act, 2023 and Information Technology Act, 2000.
1. Information We Collect
Because SUTRAMM operates through personalized WhatsApp consultation rather than impersonal automated checkouts, we only collect information necessary to fulfill your orders:
- Contact Info:Name, 10-digit mobile number, and WhatsApp profile handle.
- Delivery Details:Full street address, landmark, city, state, and 6-digit Indian pincode for courier delivery.
- Devotional Specs:Idol height, festival requirements, color preferences, and custom sizing notes shared in chat.
- Payment Proof:UPI transaction reference numbers (UTR) or payment screenshots shared to confirm order booking.
- Website Analytics:Anonymous, aggregated performance metrics (pages viewed, load times) to optimize website performance.
2. How We Use Your Information
Your personal details are used solely to:
- Provide accurate sizing guidance and suggest the best-fitting poshak for your Thakur Ji.
- Generate shipping manifests with certified courier partners (Delhivery, BlueDart, DTDC, India Post).
- Send order confirmations, live parcel tracking links, and dispatch updates via WhatsApp/SMS.
- Fulfill statutory accounting, tax, and GST invoicing obligations under Indian law.
3. Third-Party Sharing & Logistics
We never sell or distribute your data for marketing. Information is shared strictly on a need-to-know basis:
- Logistics Partners: Only your name, shipping address, and contact number are printed on shipping labels for courier delivery.
- WhatsApp Infrastructure: Handled securely under WhatsApp Business / Meta terms of service.
- Legal Compliance: When required under applicable Indian judicial or regulatory orders.
4. Your Rights Under Indian Data Protection Laws
Under the Digital Personal Data Protection (DPDP) Act, you have full control over your personal information:
Right to Access
Request a summary of personal information held about your past orders.
Right to Correction
Update or correct any outdated delivery addresses or phone numbers.
Right to Erasure
Request deletion of contact records, subject to tax invoice retention laws.
5. Grievance Redressal & Contact
In compliance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, our designated Grievance Officer can be contacted directly:
MM Fashion (SUTRAMM)
Designation: Data Privacy & Grievance Officer
WhatsApp / Phone: +91 98119 04979
Location: Delhi, India
Website: https://sutramm.com